Customer Service Policy for Ryzesuperfoods

At Ryzesuperfoods, we are committed to providing exceptional customer service to ensure your experience with us is positive, seamless, and satisfying. This Customer Service Policy outlines how we support you before, during, and after your purchase.

1. Our Commitment

We strive to:

  • Address your inquiries and concerns promptly and professionally.
  • Provide accurate and helpful information about our products, orders, shipping, and returns.
  • Resolve issues fairly and transparently, with your satisfaction as our priority.

2. Contact Channels

You can reach our customer service team through the following channel:

  • Email: Send your questions, feedback, or requests to [email protected]. This is our primary contact method, and we aim to respond to all emails within 24–48 business hours.

3. Types of Support We Provide

Our team is here to assist with:

  • Order Inquiries: Tracking updates, order status, changes to unshipped orders, and clarification on order details.
  • Product Information: Details about ingredients, usage, benefits, and availability of our mushroom coffee products.
  • Shipping and Delivery: Questions about delivery timelines, tracking, address corrections, or undeliverable packages (as outlined in our Shipping Policy).
  • Returns and Refunds: Guidance on initiating returns, eligibility for refunds, and status updates on refund processing (in line with our Refund Policy).
  • Feedback and Complaints: We welcome your feedback—whether positive or constructive. If you have a complaint, we will investigate it thoroughly and work to resolve it to your satisfaction.

4. Service Hours

Our customer service team operates during standard business hours (Monday–Friday, 9:00 AM–5:00 PM EST). Emails sent outside these hours will be addressed on the next business day.

5. How We Handle Your Information

Any personal information you share with our customer service team (e.g., order numbers, contact details) will be handled in accordance with our Privacy Policy. We use this information solely to assist with your inquiry and will not share it with third parties without your consent.

6. Changes to This Policy

We may update this Customer Service Policy periodically to reflect improvements in our service or changes to our processes. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this policy occasionally to stay informed about how we support our customers.

Thank you for choosing Ryzesuperfoods. We value your trust and are dedicated to making your experience with us exceptional.