Shipping Policy for Ryzesuperfoods
Thank you for choosing Ryzesuperfoods! This Shipping Policy outlines the details of how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms below.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays. If there are any delays in processing your order (e.g., due to high demand or product availability issues), we will notify you via email at the address provided during checkout.
2. Shipping Destinations
We ship to most locations worldwide. During checkout, you can enter your shipping address to confirm if we deliver to your area.
3. Delivery Timeframes
Once your order is shipped, the estimated delivery time is 6–12 business days, regardless of the destination. This timeline is an estimate and may be affected by factors beyond our control, including:
- Customs processing (for international shipments)
- Weather conditions
- Carrier delays or disruptions
- Incorrect or incomplete shipping addresses provided by the customer
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, package weight, and shipping method. All costs are displayed in USD (United States Dollars). You will see the total shipping cost before finalizing your order.
5. Tracking Your Order
Once your order is shipped, we will send a confirmation email with a tracking number. You can use this number to monitor the status of your delivery through the carrier’s website. If you do not receive a tracking number within 4 business days of placing your order, please contact us at [email protected].
6. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We can only update the address if your order has not yet been shipped. Once shipped, we cannot alter the delivery details, and you may need to coordinate with the carrier directly.
7. Undeliverable Packages
If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient unavailability, or refused delivery), we will notify you via email. You may choose to have the package reshipped at your expense (additional shipping fees will apply) or request a refund for the product(s) minus the original shipping cost. Refunds for undeliverable packages will be processed according to our Refund Policy.
8. Lost or Damaged Packages
We are not responsible for packages that are lost, stolen, or damaged after delivery. If you believe your package was lost or damaged during transit, please contact the shipping carrier directly using your tracking number. For issues with delivery confirmation but no package received, reach out to us at [email protected], and we will assist you in filing a claim with the carrier.
9. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We recommend reviewing this policy periodically for the latest information.
10. Contact Us
If you have any questions about our shipping process, please contact our customer service team at: